How it works

Can I submit my report or question anonymously?
Yes. To remain anonymous, make sure that you do not provide information that will directly or indirectly disclose your identity when filling out forms and when attaching documents.
Who has access to my identity if I disclose it?
Access to your identity in the application is restricted to the persons authorized by the organization to process your report or question. The organization is required to ensure that your identity is not disclosed to anyone beyond the authorized persons competent to receive or follow up on reports, without your explicit consent. This also applies to any other information from which your identity may be directly or indirectly deduced. Your identity and any other information referred to in the preceding paragraph may be disclosed only where this is a necessary and proportionate obligation imposed by law in the context of investigations by national authorities or judicial proceedings, including with a view to safeguarding the rights of defense of the person concerned.
Can you track me through the IP address?
No. Trusty AG cannot track you through your IP address. In order to ensure your confidentiality and anonymity, the application websites do not store IP addresses and time stamps. To protect your identity, you should avoid submitting your report and accessing your inbox in the application using the organization’s network.
Who will process my report?
Your report will be processed by a designated Independent Whistleblower Officer from Lighthouse Compliance Consultants or by your internal Whistleblower Officer to which Lighthouse provides ad hoc support, in accordance with the case handling processes described in your Whistleblowing policy. Trusty AG is the provider of the application and will not process your report, nor access its content.
In what time can I expect to receive feedback?
According to the EU Whistleblower Protection Directive you should receive an acknowledgement of receipt within maximum 7 days and you should be provided with feedback on your report within maximum 3 months..
Can I follow the processing of my report or question?
Yes. You can follow the process by clicking on "Your inbox". The link will direct you to the inbox log in page where you will need to enter the username and password that you will receive after submitting the report or question. The inbox allows you to follow the processing of your report or question, communicate securely with us and receive our feedback on your report or question. When reporting on an anonymous basis we recommend that you regularly check your inbox as we will not be able to warn you when we send new messages to your inbox. When reporting in your name you will have the option to either approve the notification of new messages by email or not approve the sending of such notifications.
Can I use the inbox if I remain anonymous?
Yes. After submitting your report or question you are assigned a username and a password to access the inbox, regardless of whether you disclose your identity or not.
Am I protected against retaliation?
Whistleblowers reporting in good faith enjoy protection against retaliation. Please refer to the organization's whistleblowing policy for further details on identity and retaliation protection .